diff --git a/docs/source/getting-started/faq.md b/docs/source/getting-started/faq.md
new file mode 100644
index 00000000..ae912847
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+++ b/docs/source/getting-started/faq.md
@@ -0,0 +1,36 @@
+# Frequently asked questions
+
+
+### How do I share links to notebooks?
+
+In short, where you see `/user/name/notebooks/foo.ipynb` use `/hub/user-redirect/notebooks/foo.ipynb` (replace `/user/name` with `/hub/user-redirect`).
+
+Sharing links to notebooks is a common activity,
+and can look different based on what you mean.
+Your first instinct might be to copy the URL you see in the browser,
+e.g. `hub.jupyter.org/user/yourname/notebooks/coolthing.ipynb`.
+However, let's break down what this URL means:
+
+`hub.jupyter.org/user/yourname/` is the URL prefix handled by *your server*,
+which means that sharing this URL is asking the person you share the link with
+to come to *your server* and look at the exact same file.
+In most circumstances, this is forbidden by permissions because the person you share with does not have access to your server.
+What actually happens when someone visits this URL will depend on whether your server is running and other factors.
+
+But what is our actual goal?
+A typical situation is that you have some shared or common filesystem,
+such that the same path corresponds to the same document
+(either the exact same document or another copy of it).
+Typically, what folks want when they do sharing like this
+is for each visitor to open the same file *on their own server*,
+so Breq would open `/user/breq/notebooks/foo.ipynb` and
+Seivarden would open `/user/seivarden/notebooks/foo.ipynb`, etc.
+
+JupyterHub has a special URL that does exactly this!
+It's called `/hub/user-redirect/...` and after the visitor logs in,
+So if you replace `/user/yourname` in your URL bar
+with `/hub/user-redirect` any visitor should get the same
+URL on their own server, rather than visiting yours.
+
+In JupyterLab 2.0, this should also be the result of the "Copy Shareable Link"
+action in the file browser.
diff --git a/docs/source/getting-started/index.rst b/docs/source/getting-started/index.rst
index 00bcdfbc..bae95f8f 100644
--- a/docs/source/getting-started/index.rst
+++ b/docs/source/getting-started/index.rst
@@ -15,4 +15,5 @@ own JupyterHub.
    authenticators-users-basics
    spawners-basics
    services-basics
+   faq
    institutional-faq