diff --git a/.github/ISSUE_TEMPLATE/installation-and-configuration-issues.md b/.github/ISSUE_TEMPLATE/installation-and-configuration-issues.md
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+---
+name: Installation and configuration issues
+about: Installation and configuration assistance
+
+---
+
+If you are having issues with installation or configuration, you may ask for help on the JupyterHub gitter channel or file an issue here.