diff --git a/jupyterhub/handlers/pages.py b/jupyterhub/handlers/pages.py
index 13877adb..6b72523c 100644
--- a/jupyterhub/handlers/pages.py
+++ b/jupyterhub/handlers/pages.py
@@ -61,9 +61,9 @@ class HomeHandler(BaseHandler):
         # to establish that this is an explicit spawn request rather
         # than an implicit one, which can be caused by any link to `/user/:name(/:server_name)`
         if user.active:
-            url = url_path_join(self.base_url, 'user', user.name)
+            url = url_path_join(self.base_url, 'user', user.escaped_name)
         else:
-            url = url_path_join(self.hub.base_url, 'spawn', user.name)
+            url = url_path_join(self.hub.base_url, 'spawn', user.escaped_name)
 
         html = self.render_template(
             'home.html',
@@ -132,7 +132,7 @@ class SpawnHandler(BaseHandler):
         # which may get handled by the default server if they aren't ready yet
 
         pending_url = url_path_join(
-            self.hub.base_url, "spawn-pending", user.name, server_name
+            self.hub.base_url, "spawn-pending", user.escaped_name, server_name
         )
 
         if self.get_argument('next', None):