diff --git a/.travis.yml b/.travis.yml
index 85a43b8c..ce484ce5 100644
--- a/.travis.yml
+++ b/.travis.yml
@@ -1,5 +1,7 @@
 language: python
 sudo: false
+cache:
+  - pip
 python:
   - nightly
   - 3.6
diff --git a/jupyterhub/tests/test_pages.py b/jupyterhub/tests/test_pages.py
index 692c8f14..8248ff12 100644
--- a/jupyterhub/tests/test_pages.py
+++ b/jupyterhub/tests/test_pages.py
@@ -134,8 +134,12 @@ def test_spawn_redirect(app):
     path = urlparse(r.url).path
     assert path == ujoin(app.base_url, '/user/%s/' % name)
 
+    # stop server to ensure /user/name is handled by the Hub
+    r = yield api_request(app, 'users', name, 'server', method='delete', cookies=cookies)
+    r.raise_for_status()
+
     # test handing of trailing slash on `/user/name`
-    r = yield get_page('user/' + name, app, cookies=cookies)
+    r = yield get_page('user/' + name, app, hub=False, cookies=cookies)
     r.raise_for_status()
     path = urlparse(r.url).path
     assert path == ujoin(app.base_url, '/user/%s/' % name)